Colina Hotels & Resorts Best price guaranteed
Exclusive benefits in Portugal
COLINA HOTELS & RESORTS. BEST PRICE GUARANTEED
Because we want you to book directly with us, we guarantee that on our official website www.colinahotels.com you will always find the best price for your stay. In case this does not happen, we guarantee that if within 24 hours of completing your booking you find a lower price than the one offered, in addition to matching the price we will also offer an additional 5% discount.
HOW DOES THE BEST PRICE GUARANTEED WORK?
• Book a room, apartment or villa on our website www.colinahotels.com and then you will receive a confirmation number for your booking.
• If, within 24 hours of making your booking you find a lower price for the same hotel or resort, for the same dates, the same type of room, apartment or villa, the same rate under the same payment, guarantee and cancellation policies then send us an e-mail with your booking number mentioning the website where you found the lower price and a print screen with the value of the booking.
• Upon the receipt of this e-mail our team will check if the price is still available online and if the above conditions are applicable. If it is confirmed, we will change your booking matching the price found on the other website and adding 5% discount.
TERMS AND CONDITIONS
• Our Best Price Guaranteed applies to the public available prices at www.colinahotels.com
• The Best Price Guaranteed claim must be sent with the booking number made through our website, as well as the indication of the website where the lo and the corresponding print screen, within a maximum period of 24 hours after the booking was made.
• Applies to bookings for the same type of room, on the same dates and same hotel or resort and with the same payment, guarantee and cancellation policies available at the time of booking confirmation.
• The claimed price must be available for a reservation at the time when our team will verify its veracity.
• The original booking must allow cancellation or modification free of charge at the time of the claim.
• When the Best Price Guaranteed claim is made for two or more consecutive nights (for the same hotel or resort) the best price guaranteed is applied to the price per night and not to the total price of the stay.
• Should the price on the other website be displayed in a different currency unit from the one displayed on www.colinahotels.com, our team will convert the price to the same currency unit displayed on www.colinahotels.com at the time of the original booking.
• After price conversion, Colina Hotels & Resorts reserves the right to refuse the claim, especially if the price difference results from the fact that the two websites use different exchange rates.
• Excludes: prices negotiated with companies, groups, associations, travel agencies, other entities or Colina Hotels & Resorts employees. Also excluded are special prices such as, but not exclusively, special offers, programmes and prices for extended stays and pre-paid rates.
• Not applicable: to erroneous or incorrect prices available on other websites.
• Not applicable: to prices available on websites such as Priceline.com and Hotwire.com or other websites with an identical operation, which do not reveal the hotel brand until the booking is complete.
Colina Hotels & Resorts is not responsible for any fees resulting from changes or cancellations of bookings, on websites other than the official website - www.colinahotels.com
Colina Hotels & Resorts reserves the right to change the conditions or to end the Best Price Guarantee at any time and without prior notice.